We offer two secure ordering methods so that you can choose the option that works best for you, online through our website,or you can also contact our customer support team.
Placing an order on Farmerscart.com is safe, easy, and fast. You can check your order status and make changes every step of the way
Our Customer Support Representatives are available over the phone and email Mon – Fri: 8AM –6PM CST and Sat-Sun 8AM - 12PM CST.
Contact us at 1.800.281.0614 or email at support@farmerscart.com and we'll not only set up the order for you but answer any questions you may have.\
If you need to make a change to your order within 15 minutes of placing your order, you can:
Contact our customer service team by email or phone to make changes or cancel the order
You will receive an order confirmation via email.
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
Please contact a Farmers CArt Support Agent right away! Farmers CArt needs to be notified of any damage, or missing order within 30 days of the purchase date listed on your receipt.
All orders take 1-3 business days to process, regardless of the shipping method used. Orders are shipped Monday through Thursday. Farmers Cart may need to contact you if there is an issue with your order, so please keep your account information updated! All order communication is done via email, so it is important that your email address be accurate and current.
Farmerscart.com ships to all 48 contiguous states, with the exception of APO/FPO, PO BOX addresses and Hawaii, Alaska and Puerto Rico.
All items available for sale on the farmerscart.com website are expected to be in stock and available for shipment. Orders begin the shipping process as soon as your online purchase is complete. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. Currently, we do not offer advanced sale or backorder options.
If your order has multiple items and/or includes goods being shipped from our vendors , they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.
Shipping and handling charges are based on your chosen method of shipment. Please see the chart below for shipping costs and estimated delivery times. Please note that processing times can be 1 to 3 business days.
Shipping costs vary on Meat and NOn-meat orders.
MEAT ORDERS
Order Total |
Standard Shipping |
$0 - $199
|
$30.00 |
$200 OR MORE |
Free
|
NON-MEAT ORDERS
Order Total |
Standard Shipping |
$0 - $48.99
|
$30.00 |
$49 OR MORE |
Free |
No. Please note that we will need a physical address
All orders are processed Monday through Thursday. Orders are not processed or shipped on weekends or holidays. If you still think your order is missing, the Farmerscart.com Customer Service team is available by phone at 1.800.281.0614 or by email at support@farmerscart.com
All order communication is done via email, so it's important that your email address is accurate and current.
Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may differ slightly from the total charged, usually by no more than a few cents.
Please contact Farmers Cart support to verify that your coupon code is valid. Most promotions are advertised on our site. If you have received a personal code via a newsletter and it did not apply, please contact us immediately after your order has been placed. (PLEASE NOTE: COUPONS THAT HAVE EXPIRED WILL NOT BE APPLIED).
We do not accept returns, however if there was something wrong with your order please contact us within 30days from the delivery date and we will provide the best resolution to the issue.
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a Store credit or refund. In such an event, there are no return shipping charges.
Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation during our normal business hours. Please call Customer Service at 1.800.281.0614 immediately if you have placed an order in error.
Please note that your refund request will be processed within 2-5 business days
Our beef is not certified organic (except where noted) but we do certify and verify grassfed claims.
Our protocols state that farmers must use Non-GMO feed and we are actively working to have a 3rd party audit that proves this.
All of our beef, poultry, pork, and seafood are hormone and antibiotic free.
Our beef is frozen immediately after butchering (except where noted on specific products).